Return & Refund Policy

Due to the nature of cosmetic and personal care products, we do not accept returns for products that have been:

• •Opened
• •Used
• •Tampered with
• •Damaged due to misuse
• •Purchased from unauthorized sellers

This policy helps maintain hygiene and ensures customer safety.

You may request a return or replacement only if:

• •You received the wrong product
• •The product was damaged during transit
• •The product leaked during shipping
• •The product is expired at the time of delivery
• •You received an incomplete order or items are missing
• •The product has a manufacturing defect

Please report any issue within 48 hours of delivery.

Requests submitted after this period may not be accepted.

To request a return or replacement, contact us with:

• •Order Number
• •Full Name
• •Mobile Number
• •Clear photographs of the product
• •Photographs of the shipping box and label
• •A brief description of the issue

Our support team will review your request within 2 business days.

We may ask for additional photographs or information before approving a claim.

If your claim is approved, we will provide:

• •A replacement product
• •A replacement for the affected item(s), subject to stock availability

Replacement orders will be dispatched as soon as reasonably possible after approval.

Refunds are issued only when:

• •A replacement cannot be provided due to stock unavailability
• •The wrong product cannot be replaced within a reasonable time
• •The order is cancelled by Leucita before dispatch
• •A return is approved under this policy

Approved refunds will be processed to the original payment method within 7–10 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

The following are not eligible for return or refund:

• •Opened cosmetic products
• •Used products
• •Products damaged due to improper use
• •Products damaged after delivery
• •Products purchased during clearance or special sale (unless damaged or defective)
• •Orders where the customer entered an incorrect delivery address
• •Products with minor packaging or label variations that do not affect quality

Every individual's skin and scalp are different.

We recommend performing a patch test before first use.

Leucita is not responsible for allergic reactions resulting from individual sensitivities, provided the product meets applicable quality standards.

If irritation occurs, discontinue use and consult a qualified healthcare professional.

Please ensure your shipping address and contact details are accurate.

Leucita shall not be responsible for failed deliveries resulting from incorrect information provided by the customer. Additional shipping charges may apply for re-dispatch where appropriate.

If an order is returned to us because:

• •Delivery attempts were unsuccessful
• •The customer refused delivery without a valid reason
• •The address was incorrect

Leucita may deduct the actual shipping and return courier charges (where applicable) before issuing any eligible refund.

Leucita shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, or other force majeure events.